Administrator / Operations Agent (2)

Commercial

Basildon
£13.01 per hour
Temp
Ends 30/04/2026

GR Employment Ltd is currently recruiting for an Operations Agent on behalf of one of our valued customers based at their Basildon, St Hilary's Retail Park area.

As an Operations Agent, you will play a key role in ensuring that day-to-day customer activities within the Service Centre are completed to the highest standards. You’ll provide excellent customer service to both internal and external customers and will often act as the first point of contact for frontline queries.

This is a varied and fast-paced role requiring attention to detail, problem-solving skills, and a strong customer focus. At times, you will also act as the Service Centre Receptionist, welcoming and assisting visitors in a professional and friendly manner.

Shift Available:

Monday to Friday: 4 PM - 7 PM

Hourly Rate:  £13.01 per hour 

Shift Premium:  Extra £2.71 per hour after 7.00 pm

Saturday Premium:  Extra £1.18 per hour

Sunday Premium:  Extra £2.20 per hour

To provide administrative and operational tasks, answer all calls to the Service Centre

Respond to all queries in accordance with company standards

Deal with all internal and external customers professionally, visiting the Service Centre. 

Manage day-to-day workload and seek support when required. 

Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.

Act as the Service Centre receptionist when necessary 

Perform any other reasonable duties as required 

Excellent written and verbal communication skills  

Good interpersonal skills

Strong computer skills

Security training will be given when required

Statutory holiday entitlement, pro rata

Ongoing support from your dedicated consultant

Weekly pay and pension scheme

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Equal Opportunities

G R Employment Limited is committed to being an equal opportunity employer

All employment decisions at G R Employment Limited are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

G R Employment Limited will not tolerate discrimination or harassment based on any of these characteristics.