Operations Agent (5)
G R Employment Ltd are currently looking for an Operations Agent on behalf of one of our customers at there Crawley depo, your responsible will be providing excellent customer service for both internally and externally customers, As an Operations Agent, you are responsible for ensuring that the day-to-day Customer activities within the Service Centre are completed to the required standards. You will be required to ensure that all internal and external visitors to the Service Centre are handled in the appropriate manner and act as Service Centre Receptionist at times.
As the Operations Agent you will be measured upon customer satisfaction, as the first point of contact at the Service Centre for frontline queries you will operate in a customer-focused manner at all times, ensuring that the standards of the company are upheld. This role is diverse requiring a high level of attention to detail and exceptional problem-solving skills. You must be an excellent communicator and team player with the ability to build effective relationships in order to deliver great service quality and enhance our customer experience.
Shift Available:
Monday to Friday: 4pm to 8pm
Hourly Rate: £12.25 per hour
Shift Premium: Extra £2.65 per hour after 7.00 pm
Saturday Premium: Extra £1.15 per hour
Sunday Premium: Extra £2.15 per hour
This position is a temporary position however can lead to a permanent placement for the right candiate.
to provide administrative and operational tasks, Answer all calls to the Service Centre
Respond to all queries in accordance with company standards
Deal with all internal and external customers visiting the Service Centre in a professional manner.
Manage day to day workload and seek support when required.
Use computer systems with numerous applications to ensure work completed in accordance with company requirements.
Act as Service Centre receptionist when necessary
Perform any other reasonable duties as required
Excellent written and verbal communications skills
Good interpersonal skills
Security training will be given when required
- Statuary holiday entitlement, pro rata
- Ongoing support from your dedicated consultant
- Weekly pay and pension scheme
- Temp to perm, pending performance
- Access to 24-hour Employee Assistance Programme
G R Employment Limited is committed to being an equal opportunity employer
All employment decisions at G R Employment Limited are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. G R Employment Limited will not tolerate discrimination or harassment based on any of these characteristics.
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